Shipping Policy

Nexxup Shipping Policy

Thank you for shopping with Nexxup! We want to make sure your order reaches you quickly and safely. Please read our shipping policy below.

Processing Times

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You'll receive a confirmation email with tracking information once your order has been dispatched.

Delivery Timeframes

Delivery times vary depending on your location. Estimated timeframes are provided at checkout when you select your shipping method. While we do our best to meet these estimates, please note that delays can occasionally occur due to courier schedules, customs processing, or public holidays outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order weight, and chosen shipping method. All applicable charges will be displayed before you complete your purchase — no hidden fees.

Order Tracking

Once your order has shipped, you'll receive an email with a tracking number so you can follow your delivery every step of the way. If you haven't received tracking details within 3 business days of placing your order, please don't hesitate to contact us.

International Shipping

We ship worldwide! Please be aware that international orders may be subject to customs fees, import taxes, or duties depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping costs. We recommend checking your local customs guidelines before placing an order.
Lost or Damaged Items
If your order arrives damaged or doesn't arrive within the expected timeframe, please contact us at [your email] within 7 days of the expected delivery date. We'll work with you to find the best resolution, whether that's a replacement or a refund.

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